Frequently Asked Questions
What is the entrance fee? Can I come to just use the pool and amenities for the day?
When a full spa treatment is booked it includes all day use of our heated mineral pool, dry sauna, locker rooms with showers and garden areas, so there is no additional entrance fee. Without booking a spa service we offer Day Passes for $45 Monday through Thursday ONLY. Day Passes are not available Fridays and Saturdays due to limited capacity.
What if I have to cancel my reservations?
Please call the spa to cancel or reschedule your appointment at least 24 hours prior to your scheduled check in time. Cancellations of less than 24 hours' notice will be charged 50% of all spa treatments cancelled Monday-Thursday and will be charged 100% on Friday, Saturday, holidays and for No-shows. We value our technicians' time and therefore strictly adhere to this cancellation policy.
What should I wear?
Wear whatever is most comfortable. A robe, slippers, and a locker will be provided upon arrival. The therapist is trained to drape you appropriately during treatments. Bring a swimsuit if you would like to use the pool.
When should I arrive?
At least 30 minutes prior to your scheduled appointment to ensure sufficient time to check in and change. Late arrivals will limit the time of your service, as your treatment will end at its normal scheduled time to accommodate the next guest’s scheduled appointment time. No discounts or refunds will be honored for late arrivals, so the full value of your treatment will still apply.
Can I bring my child with me?
All guests must be 16 or older to receive services and utilize the amenities. Children may not accompany parents or guests into their treatment rooms or be left waiting unattended during services.
Should I bring my valuables?
The spa does provide lockers for guests, however it is recommended you leave your valuables at home. The spa does not assume liability for any lost items.
Do you offer discounts?
We offer many great options for discounted services and products including our monthly membership program, series packages for specific services, monthly specials and group food & drink packages. Ask the front desk for details or view them on our website.
If I come with my spouse, friend, or family member, can we have our services together?
We offer couples massages to accommodate two people in the same room for a small $10 upgrade per service. All facials, waxing, and body treatments are performed in individual rooms due to the equipment and product set-ups needed for these services. We can book multiple services for different people at the same time in different rooms (based on availability), so you are able to enjoy the amenities together before and after treatments
How can I ensure a wonderful spa experience?
Discuss openly your likes, dislikes, concerns, questions, or areas of desired focus with your therapist before and during your treatment. Disclose any medical conditions or pertinent information your therapist may need to know prior to your treatment.
Are there rules on cell phone usage?
Please be considerate of all Murrieta Day Spa guests and help us maintain a relaxing and peaceful atmosphere. Silence your cell phones prior to entering the spa, and place them in your locker during services, so they do not disrupt your treatment or anyone else's.
May I bring outside food and drinks?
We do not allow outside food except for celebratory cakes, and we do not have space in our refrigerator to keep them chilled. We encourage you to bring disposable plates and utensils, otherwise we will charge a $5 per person cake cutting fee. Because we have a full bar, we discourage outside beverages. If you have a special bottle of wine or champagne that you would like to bring, we will charge a $20 per bottle corkage fee.