Frequently Asked Questions

• What is the entrance fee? Can I come to just use the pool and amenities for the day?

  Services include use of our heated mineral pool, dry sauna, locker rooms with showers, and garden areas, so there is no additional entrance fee if you are having treatments that day, and you are welcome to come and enjoy the amenities all day. We can offer a day pass of $45 for just amenity use without services on weekdays Monday through Thursday only, however day passes are not available on weekends due to our full capacity, so all weekend guests are required to have a service booked.

• What if I have to cancel my reservations?

  Please call the spa line to cancel or reschedule your appointment at least 24 hours prior to your scheduled check in time. Cancellations of less than 24 hours' notice Monday-Thursday will be charged 50% of the spa treatments you scheduled. Friday-Saturday, holiday cancelations, or No-shows will be charged 100% of the spa treatments you scheduled. We value our technicians' time and therefore strictly adhere to this cancellation policy.

• What should I wear?

  Wear whatever is most comfortable. A robe, slippers, and a locker will be provided for you when you arrive at the spa. The therapist is trained to drape you appropriately during treatments. Feel free to bring your swimsuit if you would like to use the pool.

• When should I arrive?

  At least 30 minutes prior to your scheduled appointment to ensure sufficient time to check in and change. Late arrivals will limit the time of your service, as your treatment will end at its normal scheduled time to accommodate the next guest’s scheduled appointment time. No discounts or refunds will be honored for late arrivals, so the full value of your treatment will still apply.

• CAN I BRING MY CHILD WITH ME?

  All guests must be 16 or older to receive services and utilize the amenities. Children may not accompany parents or guests into their treatment rooms or be left waiting unattended during services.

• Should I bring my valuables?

  It is recommended you leave your valuables at home. Should you have valuables with you, the spa does provide lockable lockers for guests. The spa does not assume liability for any lost items.

• How can I ensure a wonderful spa experience?

  Discuss openly your likes, dislikes, concerns, questions, or areas of desired focus with your therapist before and during your treatment. Disclose any medical conditions or pertinent information your therapist may need to know prior to your treatment.

• Cell Phones Usage

  Please be considerate of all Murrieta Day Spa guests and help us maintain a relaxing and peaceful atmosphere. Silence your cell phones prior to entering the spa, and place them in your locker during services, so they do not disrupt your treatment or anyone else's.