Spa Policies

Spa FAQs at Murrieta Day Spa

Spa Policies and Reminders

  • Spa Service Cancellation Policy

    Cancellations made with less than a 24-hour notice and no-shows will be charged 100% of spa services booked.

  • Gift Cards

    Gift Cards may be purchased at our Front Desk or online, in any amount, starting at $25. They may be used toward Spa Services, Day Passes, Food & Beverages, skincare products or boutique items. Gift Cards are non-refundable and must be presented at the time of redemption. While gift cards never expire, if purchased for one of our special seasonal packages, the promotional package expires after one year—however, the dollar value will remain valid indefinitely.

  • Arrival Time & Late Policy

    Please arrive at least 30 minutes before your appointment to allow time for check-in and changing into a robe. Late arrivals will result in shortened services to maintain our schedule. No discounts or refunds will be issued for late arrivals.

  • Poolside Lounge Chairs

    Lounge chairs are available complimentary but may be reserved for $25 each, up to one week in advance. Prepayment is required. While the fee is non-refundable, a credit will be issued if canceled at least 24 hours in advance. Credits do not expire.

  • Outside Food & Beverages

    Outside food is not permitted, with the exception of celebratory cakes or cupcakes. Please bring your own disposable plates and utensils, or we can provide them for a $5 per person cake-cutting fee. We cannot store cakes in our refrigerator. Outside beverages are prohibited, with the exception of wine or champagne, which is subject to a $20 corkage fee per bottle.

  • Behavior & Safety

    We reserve the right to deny service to any guest whose behavior is inappropriate, disruptive, or poses a safety concern, including signs of intoxication.

  • Age Requirements

    Guests must be 16 years or older to access backyard amenities. Select specialty facials are available for guests 13 and up. Children under 13 are not permitted in the spa.

  • Service Dogs

    Service dogs are welcome at the spa provided certification is presented upon arrival. They must always remain with their owner or an accompanying guest, including during services. Dogs must be calm, quiet, and under control. If a service dog becomes disruptive or aggressive, the guest will be asked to leave.

  • Smoke-Free Environment

    We are a wellness facility. Smoking of any kind is not permitted anywhere on the premises or in adjacent parking areas.

  • Decorations Policy

    You are welcome to bring decorations for your event; however, please remove them at the end of your visit. Confetti, glitter, and confetti balloons are not allowed. A $25 cleaning fee will apply if these items are used.

  • Valuables

    Please remember to check your robe pockets for personal items before placing them in the hampers and leave your valuables at home or in your vehicle. MDS is not responsible for any lost or stolen items. We will keep recovered items in our Lost and Found for no more than 30 Days.

  • Weekday Discount

    We offer a 10% discount on spa services Monday through Thursday to current military, veterans, first responders and seniors (65+) with valid identification.